Studio Global Decors
Studio Global Decors — Return Policy
At Studio Global Decors, we take pride in delivering high-quality decorative and interior sheets. Every product is carefully checked before dispatch. However, if you receive a product that is damaged, defective, or not as described, we are happy to assist you with a return or replacement.
2. Eligibility for Return/Replacement
A product will be eligible for return or replacement only if it meets any of the following conditions:
The product is damaged or defective during transit.
The product received is incorrect (different design, size, or model).
There is a manufacturing defect visible upon delivery.
3. Conditions for Return
The product must be unused, uninstalled, and in its original packaging.
The issue must be reported within 48 hours of delivery with clear photos or videos as proof.
The item should be returned in the same condition as received.
4. Non-Returnable Items
Returns or replacements will not be accepted in the following cases:
Damage caused by improper installation, mishandling, or cutting after delivery.
Color or texture variations, as slight differences may occur due to screen or lighting.
Custom-made or bulk orders produced as per customer specifications.
5. Return Process
Contact our support team via:
Customer Care:+91 82760 19849
Share your Order ID, Reason for Return, and proof images/videos.
Our quality team will review and confirm within 2–3 working days.
If approved, we will arrange a replacement or refund as per your preference.
6. Refund Timeline
Refunds (if applicable) will be processed within 7–10 business days after the returned product is received and inspected.
Refunds are issued to the original payment method only.
7. Shipping Charges
If the error is from our side (wrong or damaged product), return shipping will be free.
For other cases (like customer cancellation or wrong size ordered), shipping charges will be deducted from the refund.
8. Cancellation Policy
Orders can be cancelled within 24 hours of placement if not yet dispatched.
Once dispatched, cancellation will not be possible.
9. Contact Us
For any concerns or support regarding returns or replacements, please reach us at:
+91 82760 19849 | support@studioglobaldecors.in
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM
